Customer FAQs – Carvve (Delhi-NCR)

Yes! Our physical store is located in Karol Bagh, Delhi. Currently, we provide services across the Delhi-NCR region and plan to expand to other metro cities soon. You can also book your service easily through our website.
We offer a 7-day return policy for unused and uninstalled products. If the item hasn’t been installed, you can return it within 7 days of delivery. We're working on extending and enhancing our return policy as we grow.
Yes, we offer special launch discounts and seasonal promotions on selected products and packages. Keep an eye on our website or follow us on social media to stay updated on offers.
Installation usually takes between 1–2 hours, depending on the product and vehicle model. We aim for quick and efficient service at our Karol Bagh shop or across Delhi-NCR locations.
Yes. We provide both universal and car model-specific products. Let us know your car make and model, and we’ll recommend the best fit for you.
Yes, most of our products come with a standard warranty against manufacturing defects. The duration may vary depending on the product—please ask us while placing the order.
Not necessarily! While you're welcome to visit our Karol Bagh store, we also offer on-site service in Delhi-NCR. We'll confirm installation logistics when you book. Plus, we provide pickup and drop facilities, so you don't have to worry about dropping off your car at Carvve's workshop.
Yes, we charge a flat installation fee of ₹499 for service. However, there are no additional charges for doorstep service—our team will come to your home or preferred location within Delhi-NCR at no extra cost. This ensures you get professional installation without the hassle of visiting the store.
We are open from 10:00 AM to 7:00 PM, Monday to Saturday. Sunday appointments may be available on prior request.
You can book directly on our website, or contact us through WhatsApp or phone call. We'll schedule a convenient time for your service.
Yes, our installations are done with care and are non-permanent. You can have the product removed without damaging your vehicle.
No. Our installation methods follow safe, OEM-compatible practices and do not void your manufacturer’s warranty.
We accept UPI, debit/credit cards, cash, and net banking. We’ll soon add EMI options to our online store.
Yes, we offer value combos—like seat covers with mats or neck pillows—at a discounted rate. Just ask us for available combos!
Once your order is confirmed, we’ll send you updates via WhatsApp or SMS. For web bookings, you’ll also receive email confirmations.
If there's any issue with the product or installation, contact us immediately. We’ll inspect and fix it free of cost during the warranty period.
While we don’t file claims directly, we do provide all the necessary documentation and invoices to support your insurance process if needed.
Not yet, but we’re working on adding EMI and financing options soon for online and large-value purchases.
We primarily install our own tested products. However, if you’d like us to install something you’ve bought elsewhere, contact us first and we’ll let you know if it’s feasible.
Yes, at our Karol Bagh store, we can show you samples and demo fittings to help you make an informed decision.